Privacy Policy

Animal Rehab Australia (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, how we use it, and your rights.

Who we are

Animal Rehab Australia is a family-owned Australian business located at 35 Great Western Highway, Kelso NSW 2795. Contact: info@animalrehab.com.au · 0404 421 318.

Information we collect

  • Contact and order details you provide — name, email, phone, billing and delivery address.
  • Your order, enquiry and quote history.
  • Payment information — processed securely by our payment providers (such as Stripe and PayPal). We do not store your full card details.
  • Website usage data — collected via analytics tools (such as Google Analytics) and cookies, e.g. pages visited and device/browser information.

How we use your information

  • To process and deliver your orders and provide customer support.
  • To respond to your enquiries and quote requests.
  • To improve our website, products and service.
  • To send you updates or marketing — only where you’ve opted in, and you can unsubscribe at any time.
  • To meet our legal, accounting and tax obligations.

Who we share it with

We only share your information as needed to run our business — for example with payment processors, shipping and order-tracking providers, and our IT and analytics services — and where required by law. We do not sell your personal information.

Cookies & analytics

Our website uses cookies and analytics to understand how visitors use the site and to improve your experience. You can control or disable cookies through your browser settings.

Data security & retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only as long as needed for the purposes above or as required by law.

Your rights

You may request access to, or correction of, the personal information we hold about you, or ask us to delete it where appropriate — just email info@animalrehab.com.au. If you have a concern about how we’ve handled your information, you can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.