Returns & Refunds

We want you to be happy with your purchase from Animal Rehab Australia. Here are your options if something isn’t right. Your rights under the Australian Consumer Law always apply in addition to anything stated below.

Your consumer guarantees

Under the Australian Consumer Law, our products come with guarantees that cannot be excluded. If a product is faulty, not as described, or doesn’t do what it’s supposed to, you may be entitled to a repair, replacement or refund. Where a failure is major, you can choose a refund or replacement; for minor problems we may offer to repair the item first.

Change of mind

If you change your mind, you may return an eligible item within 30 days of delivery for a refund or exchange, provided it is unused, in its original undamaged packaging and in resaleable condition. Change-of-mind return postage is at your cost, and we recommend a tracked service — we can’t be responsible for items lost in return transit.

Items we can’t accept for change-of-mind returns

  • Opened supplements or consumables, for health and hygiene reasons (unless faulty).
  • Online courses once access has been provided.
  • Made-to-order equipment (treadmills, Chill Spa) — please confirm specifications carefully at quote stage.

This does not affect your rights if an item is faulty.

Faulty or damaged items

If your item arrives damaged or develops a fault, contact us as soon as possible at info@animalrehab.com.au with your order number and a photo or description of the issue. We’ll arrange a repair, replacement or refund in line with the Australian Consumer Law and any applicable manufacturer warranty (see our Warranty page).

How to start a return

Email info@animalrehab.com.au with your order number and the reason for return, and we’ll guide you through the next steps. Please don’t send anything back before contacting us.

Refunds

Approved refunds are processed to your original payment method, usually within 5–10 business days of us receiving and inspecting the returned item.

Questions?

Email info@animalrehab.com.au or call 0404 421 318.